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Direct Payment Assistant

Please Note: The application deadline for this job has now passed.

Role Responsibility

Are you a skilled administrator with a passion for helping people? Do you enjoy working in fast paced roles?  Are you organised and able to prioritise workloads to meet deadlines?

If so, read on…

As a Direct Payment Assistant within the Direct Payment Team, you will be responsible for providing support to people that choose to arrange their own support via a Direct Payment.
We work closely with the community teams across the whole of KCC and cover a helpline to help answer questions to internal teams and members of the public.

To be successful you will need to:

- Have good administration skills

- Work well independently and as part of a team 

- Provide support and information to your colleagues where appropriate

- Be proficient in Microsoft applications, including Word, Excel, Outlook and MS Teams

- Have an eye for detail and problem solving

You will be required to use client systems, process Direct Payment Paperwork, complete monitoring reviews, support with recruitment adverts, manage the email inbox, complete data quality checks and answer incoming calls to the Direct Payment Helpline. (Full training will be given.)

In return we can offer you: 

- A detailed induction and training programme, with an ongoing plan for development 

- 27 days annual leave + bank holidays 

- Generous contributory pension scheme

- Access to Kent Rewards, offering discounts across a wide variety of retailers and services 

As a business we are committed to providing a flexible approach to when, where and how our staff work in line with our business needs. This role is hybrid so there is a mixture of office / home working subject to business needs and demands.  We encourage our staff to work in the way which best balances personal and work life – helping you achieve a great work life balance. 

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

When applying, please use the reason for applying section to provide examples of how you meet all the requirements set out in the job description and person specification.

Interview Date: 30th July 2024
Note: Additional interview date(s) may be created should there be high volumes of applicants

Contact Details

For more information, please contact:

Daniel Honeywell -

03000 416981

About the Company

Work that works for you and us - let’s talk flexibility!


KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.


Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

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