Digital Compliance Officer

Role Responsibility

A new position has arisen within the Moving Traffic Enforcement team as a Digital Compliance Officer to assist with Moving Traffic Enforcement processes. This role will be an essential part of the Moving Traffic Enforcement service by supporting our back-office procedure to review captured evidence of a potential highway contravention and making decisions to ‘progress’ cases to an enforcement stage. 

Kent County Councils Traffic Management Team have a position for a Digital Compliance Officer within their Moving Traffic Enforcement Team to support our back-office procedure.  This will include reviewing evidence of a potential highway contraventions and making decisions to ‘progress’ cases to an enforcement stage in line with the legal and statutory processes.

Digital Compliance Officer

As part of implementing Moving Traffic Enforcement in Kent, an opportunity has arisen for a motivated individual, with a logical and structured approach to assist in making decisions that are necessary for the operation of this service.

Working as part of a wide, muti-disciplinary Traffic Management team, you will be an essential part of the Moving Traffic Enforcement service by supporting our back-office procedure to review captured evidence of a potential highway contravention and making decisions to ‘progress’ cases to an enforcement stage in line with the legal and statutory processes.

You will have the ability to work accurately under pressure, have excellent communication skills and be thorough using a consistent approach. The role requires somebody to interpret and follow enforcement policy to determine whether a moving traffic contravention has been committed and that there is sufficient evidence to issue a Penalty Charge Notice, driving compliance at enforcement locations. The role will be able to make operational decisions and use experience to solve complex problems, however, any complex decisions would be referred to the line manager.

You will be part of a dynamic and supportive team. Your role will be to provide administrative support to the team by processing and progressing cases through the enforcement cycle, ensuring every step is compliant with regulatory procedures and that all evidence collected is robust and evaluated in the event the case proceeds to a court tribunal. You will be expected to respond to customer enquiries, liaise with internal teams and external partners and work alongside the Appeals Officer as necessary.

You will need a good command of Microsoft Office Packages and be confident at learning new software quickly. You will also need to have good data analysis skills to help monitor progress at enforcement sites and compile reports.

The successful candidate will benefit from working in a flexible and proactive team, and have the chance to get involved in supporting a range of projects, gaining extensive knowledge and experience.

This full-time role will be able to utilise hybrid working with a mix of working from the office and from home based at Ashford or Aylesford.

Contact Details

For further information on this role, please contact:

Annette Bonner - Moving Traffic Enforcement Team Leader, annette.bonner@kent.gov.uk 03000 411728

or

Lorna Day - Parking & Enforcement Manager, lorna.day@kent.gov.uk 03000 411632

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.