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Customer Support Assistant

Role Responsibility

Our library service has a lot more to offer than just books. With reading groups, talks and exhibitions, it offers a range of activities for every age group – from Baby Rhyme Time sessions to internet classes for older people.

To deliver all this, we need the right people serving our customers.  While relevant experience would come in handy, it isn’t essential – it’s much more important that you’re friendly, outgoing and approachable. 

If you enjoy working as part of a team, have a welcoming, helpful attitude to the public and are interested in delivering services to the community, we would welcome an application from you.

You will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks, often simultaneously.

13 hours per week are worked across a range of hours, weekend working every Saturday and Sunday covering a variety of branches as required. 

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Interviews will be held week commencing 10th October 2022.

Contact Details

Sue Rance  03000 414392  sue.rance@kent.gov.uk

Debbie Grogan-Jarvis  03000 417584  debbie.grogan-jarvis@kent.gov.uk

Paul Cornish  03000 410855  paul.cornish@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

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