Customer Support Assistant

Role Responsibility

Kent Libraries Registration & Archives

CUSTOMER SUPPORT ASSISTANT - Grade KR3  -  1 Vacancy

Based at Headcorn Library

Part-Time 29 hours per week

Our Library Service has a lot more to offer than just books. With reading groups, talks and exhibitions, it offers a range of activities for every age group – from Baby Bounce and Rhyme sessions to internet classes for older people.

To deliver all this, we need the right people serving our customers. While relevant experience would come in handy, it isn’t essential – it’s much more important that you’re friendly, outgoing and approachable. We have a vacancy for a part-time Customer Support Assistant and if you enjoy working as part of a team, have a friendly helpful attitude to the Public and are interested in delivering services to the Community we would welcome a call from you.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

The successful applicant will have good interpersonal skills, feel comfortable meeting the public and be able to undertake a diverse range of tasks, often simultaneously.

The hours per week are worked across a range of hours including late finishes and weekend working. The role will also involve work at Maidstone library and Maidstone District libraries on occasion. 

If your application for the position of Customer Support Assistant within Libraries, Registration and Archives has been unsuccessful within the last 6 months you do not need to re-apply.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Contact Details

Rebecca Oram 03000 419773

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.