Customer Support Assistant

Role Responsibility

Based at West Kingsdown Library

Part Time, 19 hours per week

Our Library Service has a lot more to offer than just books. With reading groups, talks and exhibitions, it offers a range of activities for every age group – from Baby Rhyme Time sessions to internet classes for older people.

To deliver all this, we need the right people serving our customers.  While relevant experience would come in handy, it isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.  We have a vacancy for a part-time Customer Support Assistant and if you enjoy working as part of a team, have a friendly helpful attitude to the Public and are interested in delivering services to the Community we would welcome a call from you.

The successful applicant will have good interpersonal skills, feel comfortable meeting the public and be able to undertake a diverse range of tasks, often simultaneously.

Hours per week are worked across a range of hours including weekend working and will be required to undertake periods of lone working.

The working pattern is as follows:

Tuesday 9:00-12:00 and 1:00-4:00

Thursday 1:00-5:00

Friday 10:00-3:00

Saturday 10:00-2:00

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Interview dates: Tuesday 20 - Friday 23 April 2021

Contact Details

For more information, please telephone David Todd, Assistant Service Manager on 03000 414738 or speak to the Duty CSO at Sevenoaks Library on 03000 420746

About the Company

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.