Customer Support Assistant

Role Responsibility

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group – from Baby Rhyme Time to internet classes for older people.

To deliver all this, we need the right people serving our customers.  Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable. 

If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.

Successful candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.

23.5 hours per week are worked across a range of hours including every Saturday, and you may be required to undertake periods of lone working, as well as working at other locations across the Dartford Library district. Currently these hours will be worked across two weeks in the pattern below, this could be subject to change. These hours will mainly be based at Dartford, Ashen Drive and Sutton at Hone Libraries. 

Week One                                                        Week Two

Tuesday and Friday 9am-5pm                         Monday 12pm -5pm

Thursday 10am -6pm                                      Tuesday 10am – 5pm

Saturday 10am -2pm                                       Thursday 9am – 5pm

                                                                        Saturday 9am -1pm

As a Kent County Council employee you will enjoy the following great benefits:

• 29 days annual leave rising to 30 after 5 years, plus bank holidays.
• Competitive salary.
• Local Government Pension Scheme.
• Opportunities for training and professional development.
• A wide range of health and wellbeing support.
• Good work/life balance.
• Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.

Interview dates: Week commencing 18th May 2026

Contact Details

For further information, please contact:

Tobias Godfrey, Customer Service Officer 

or

Emily Champney, Customer Service Officer 

on 03000 420243 

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.