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Customer Support Assistant Apprentice

Please Note: The application deadline for this job has now passed.

Role Responsibility


Opportunities have arisen for Apprentices to join the Libraries teams across the county in the Libraries, Registrations and Archives Division. A Kent County Council Apprenticeship will give you the opportunity to earn a salary and gain a real qualification whilst gaining valuable workplace skills and experience.

This is a great opportunity to gain a level 2 qualification in Customer Service whilst working for a large, diverse, rapidly changing organisation.

The Libraries, Registration & Archives service is diverse and includes-

Books and audiobooks, plus DVDs to rent, eBooks and eAudiobooks to download.

Access to computers and a wide range of online information resources, such as Theory Test Pro to help pass the Driving Test, job searching and for family or local history research.

Events and activities including, Baby Bounce and Rhyme sessions, Children’s Story time, Talk Time and Reading groups.

Registration of births and deaths in town centre libraries.

Marriage ceremonies in our Register Offices.                                              

As a library and archives apprentice your work will cover all aspects of work within a library; assisting customers with their enquiries, maintaining the tidiness of the library, organising and promoting events and activities taking place at the library, using ICT systems to book appointments and maintain records.

The apprentice will be based at Kent History and Library Centre in Maidstone.

Starting salary is £14,952 pro rata, progressing to £21,293 pro rata after successful completion of a probationary period.

We are looking for someone with the right attitude who is motivated and keen to learn quickly. If this sounds like you, then we would like to encourage you to apply.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Interview dates: Week commencing 18th December 2023.

Contact Details

For more information on this role, please contact:

Ann Woodberry, Customer Service Officer on 03000 418831 or Fiona Batchelor, Customer Service Development Librarian on 03000 411565

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

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