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Customer Support Assistant Apprentice

Role Responsibility

A Kent County Council Apprenticeship will give you the opportunity to earn a real salary and gain a real qualification whilst gaining valuable workplace skills and experience.

An opportunity has arisen for an Apprentice to join the Tonbridge District team within Kent Libraries Registration and Archives.

This is a great opportunity to gain a Level 2 qualification in Customer Service whilst working for a large, diverse, rapidly changing organisation.

Our Library Service has a lot more to offer than just books. With reading groups, talks and exhibitions, it offers a range of activities for every age group – from Baby Bounce and Rhyme sessions to internet classes for older people.

As a library and archives apprentice your work will cover all aspects of work within a library; assisting customers with their enquiries, maintaining the tidiness of the library, organising and promoting events and activities taking place at the library, using ICT systems to book appointments and maintain records.

We are looking for someone with the right attitude who is motivated and keen to learn quickly. If this sounds like you, then we would like to encourage you to apply.

Previous applicants need not apply.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.



Contact Details

For further information regarding this role, please contact:

John Alders 03000417432

Rebecca Oram 03000419773

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.


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