Customer Services Development Librarian - Ashford

Role Responsibility

The work of Kent Libraries, Registration & Archives (LRA) service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of communities. Customer Service Development Librarians (CSDLs) take the district lead in developing and delivering local library services in Kent’s town centre and branch libraries.

The CSDL role is a very interesting and broad one, which will enable you to be involved in many aspects of library services. One day you could be networking with customers and local groups to discuss projects and services, the next you could be developing branch action plans, supervising an activity or event, creating social media content, over-seeing stock work or delivering training to front of house library staff.

The successful candidate will be a proactive, organised yet adaptable person, who can be resilient when dealing with day-to-day operational challenges, and who enjoys meeting and working with a wide range of people, including customers, community organisations and other partners from a wide range of backgrounds.

The role also offers a wide range of development opportunities, both within Libraries, Registration & Archives and wider parts of KCC. We provide a broad range of training courses to develop our colleagues and also help them progress in their skills and careers.

37 hours per week are worked across a range of hours including occasional weekends, and you may be required to undertake periods of lone working, as well as working at other locations across the Ashford Library district.

As a Kent County Council employee you will enjoy the following benefits:

• 27 days annual leave rising to 29 after 5 years, plus bank holidays.
• Competitive salary.
• Local Government Pension Scheme.
• Opportunities for training and professional development.
• A wide range of health and wellbeing support.
• Good work/life balance.
• Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

If you wish to apply for this opportunity, you should complete the online application including the ‘reason for application’ which should detail how you meet the person specification and what you would bring to the role.

Applicants to previous Customer Service Development Officer vacancies in the past 6 months who have been unsuccessful need not apply.

Interview dates: Week commencing 16^th September 2024. Invited candidates should note they will be asked to prepare a presentation for delivery during the interview.

Start date: TBC

Contact Details

For more information on this role, please contact:

Shirley Sheridan, Service Manager – 03000 414393 or Sarah Mitchell, Assistant Service Manager – 03000 418215 or email shirley.sheridan@kent.gov.uk or sarah.mitchell@kent.gov.uk

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.