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Customer Service Officer

Please Note: The application deadline for this job has now passed.

Role Responsibility

Customer Service Officers (CSOs) lead front-line teams in Kent’s town centre and branch libraries – they make sure the needs of customers are met and the day-to-day business of Kent Libraries, Registration & Archives is delivered to the highest standard.

The CSO role is a very interesting and broad one which will enable you to be involved in overseeing all aspects frontline library and registration services. One day you could be supervising the delivery of library services and line managing staff, the next you could be answering customer enquiries or completing birth and death registrations. The registration aspect of the CSO role requires a sensitive approach to customer service, as well as good accuracy to ensure information is recorded in line with legal requirements. The individual we appoint will have excellent judgement, good interpersonal skills, feel comfortable meeting the public and be able to undertake a diverse range of tasks, often simultaneously.

37 hours per week are worked across a range of hours including weekends, and you may be required to undertake periods of lone working, as well as occasional working at other locations across the Sevenoaks Library district.

As a Kent County Council employee you will enjoy the following benefits:

  • 26 days annual leave rising to 28 after 5 years, plus bank holidays.
  • Competitive salary.
  • Local Government Pension Scheme.
  • Opportunities for training and professional development.
  • A wide range of health and wellbeing support.
  • Good work/life balance.
  • Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Applicants to previous Customer Service Officer vacancies in the past 6 months who have been unsuccessful need not apply.

Information session 28th October 2022
Interview date: Week commencing 7th November 2022

Contact Details

For more information on the role, please contact David Todd, Assistant Service Manager on 03000 414738

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

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