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Customer Service Officer

Role Responsibility

Role Responsibility

Customer Service Officers (CSO) lead our front-line libraries teams – they make sure the needs of customers are met and the day-to-day business of Kent Libraries, Registration & Archives is delivered to the highest standard. This involves leading and supervising staff to deliver outstanding customer service and signposting the public to other relevant service providers.

CSOs are also responsible for delivering the Registration of Births and Deaths service to our customers. This aspect of the role requires a sensitive approach to customer service as well as good accuracy to ensure information is recorded in accordance with legislative requirements.

You will have sound judgement, good interpersonal skills, feel comfortable meeting the public and be able to undertake a diverse range of tasks, often simultaneously.

Hours are worked across a range of hours including weekend working and may be required to undertake periods of lone working, as well as occasional working at other locations across the Thanet Libraries District.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Applicants to previous Customer Service Officer vacancies in the past 6 months who have been unsuccessful need not apply.

Interview date:  1 and 2 September 2022

Contact Details

For more information on this role, please contact Louise Pressley, Assistant Service Manager on 03000 4144411.

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.


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