Customer Relations Assistant - Ashford Adult Education Centre

Role Responsibility

Our Adult Education centres host tutors and students from Kent Adult Education and Kent Training and Apprenticeships, who come to study a range of subjects from IT and languages to arts and crafts, like floristry or photography.

We are looking for somebody to join our Ashford team at our centre located in Ashford Gateway, Ashford. The role will be based in Ashford but, on occasion, you may be asked to help cover one of our other centres.   

This role is based within the busy Ashford Gateway location. The Kent Adult Education customer relations team help customers choose the right course and get them enrolled onto it. They assist with identifying eligibility for funding concessions and the paperwork completion. The are various shifts throughout the week and this will include one evening attendance each week during term time. 

As part of the perks of working for us, colleagues are eligible for a range of concessions on courses and the chance to participate in some of the courses we offer. 

Your role will be to act as the main point of contact between us (Community Learning & Skills / Kent Adult Education) and our customers. You’ll be providing information and guidance on our courses and services, enrolling people onto courses, managing student data, promoting courses, setting up classrooms for teaching and ensuring a safe learning environment. There will be a mix of telephone, email and face to face communication. The role is interesting and varied and we need somebody who can work under their own initiative.

You should have good customer service, sales and interpersonal skills as well as the ability to collate and manage information. You should have a good working knowledge of Microsoft Office and be willing to learn to use our bespoke management information system.  You will possess Level 2 or GCSE Maths and English or equivalent.

The post requires a flexible working approach, and we endeavour to be flexible in return. This role is offering 18.5 hours per week (0.5 Full time equivalent). The working pattern will have variable hours and, because we run evening classes, will include one evening attendance per week (up to 10pm) during term time. There may be some Saturday attendance too. 

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Please note – if you are interested, please apply as soon as possible as the closing dates may be earlier than stated should a number of suitably qualified candidates apply.

Contact Details

For further information, contact Penny Lodge, Customer Relations Officer by email at penelope.lodge@kent.gov.uk or Sharon Feasey, Customer Relations Manager at sharon.feasey@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.