County LADO Service Contact & Referral Officer (CRO)

Role Responsibility

An exciting opportunity has arisen within the Safeguarding & Quality Assurance Unit (children) for a Contact and Referral Officer to provide effective support to the County Local Authority Designated Officer (LADO) Service.

You will have excellent interpersonal and communication skills along with the confidence to deal with a variety of multi-disciplinary professionals on a range of matters and the ability to handle highly sensitive and confidential information. You will need to provide a timely, accurate and efficient response to contacts and referrals from the public, partner agencies and other organisations in accordance with Directorate Policy and Guidance. You will be required to maintain LADO records in accordance with data protection and information governance procedure. 

You will have a high level of organisation and prioritisation skills along with a good working knowledge of Microsoft Office, Outlook and Excel. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional administrative role and no two days are the same.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Interviews will take place on 07/05/2021.

Contact Details

Ali Watling County LADO Manager

Telephone: 03000 412415

About the Company

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.