Coroners Office Manager (Systems Management)

Role Responsibility

The Kent County Council Coroner Service Team delivers a key front line service on behalf of the Kent and Medway Coroners as we continue with a range of service improvement initiatives to ensure that the best possible service is delivered by the team for Kent and Medway residents. 

The Coroner Service has an exciting and unique opportunity, blending operational management with digital transformation. The service is seeking an experienced individual with excellent IT skills and ability to apply digital solutions across the full range of coronial legal procedures to lead and maintain the momentum for continuous service improvement.

As part of the manager team, you will encounter many different challenges and difficult situations and you must therefore have a positive outlook as well as high levels of resilience and emotional intelligence. Working with a wide variety of people, the ability to build relationships based on trust, understanding and mutual respect is essential. Importantly, you should also be self-disciplined, systematic and methodical, setting clear objectives whilst also responding to the unpredictable demands on the service. The successful person will have experience working in challenging or complex environments and change management programmes.

The role is full time and based in Maidstone but the ability to travel across Kent and Medway in a timely manner is also required. The service currently operates Monday to Friday 9am to 5pm but you will also need to attend training or provide advice and support when required outside of these hours and when required to participate in the duty manager rota.

In return, Kent County Council offers a first-rate package for employees including access to the Local Government Pension scheme and continuing professional development, along with regular supervision to enable you to confidently progress in your career.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification

IMPORTANT

Candidates MUST answer the four questions as listed below within your reason for application

Q1 Tell us about your motivation for applying for this particular role and what being successful in your application would mean for you (maximum 200 words)

Q2. Please describe how your IT skills, knowledge and experience could be applied to this unique role, using an example please describe your experience in continuous service measurement and service delivery improvement

Q3. Using an example, please tell us how you maintain personal resilience under sustained pressure and describe the strategies you use to deal with significant setbacks yet continue to deliver your responsibilities (maximum 200 words)

Q4. Finally, using relevant examples please tell us about what your experience has taught you about your style of management, your qualities as a leader and how you learn from your experiences (maximum 250 words)

INFORMATION FOR APPLICANTS

1. Please read the job description with role profile and person specification attached.
2. As part of the recruitment process, shortlisted candidates will be required to attend a virtual assessment centre (Wednesday 10th August 2022).
3. Candidates invited for interview will be required to complete an on-line assessment which will be validated by 90 minute (maximum) phone call.
4. Interviews will be held in Maidstone and in person on the (Thursday 8th September 2022)
5. A CV is not required and will NOT be reviewed as part of the selection process, please provide all relevant information on the on-line application form
6. The first element of shortlisting is to review your answers to the 4 specific questions listed. In order to progress you must answer and pass each question in sequence. Please use your answers to set out how you match the criteria in the person specification or how your skills, knowledge and experience can be transferred to the role as advertised. 

Contact Details

For further information regarding this role, please contact:

Belinda Hooker, Coroner Service Operations Manager

Belinda.Hooker@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.