Coroners Office Manager (Operations)

Role Responsibility

Kent County Council Coroner Service Team has an exciting opportunity for a manager with refined interpersonal skills as well as operational management skills from working in challenging or complex environments. The Coroner Service Team delivers a key frontline service on behalf of the Kent and Medway Coroners as we continue with a range of service improvement initiatives to ensure that the best possible service is delivered by the team for Kent and Medway residents.

The successful person will be a great people manager who can balance empathy with the need to make decisions and problem solve in fast paced, difficult and often complex situations and competing demands. You must therefore have a positive outlook as well as high levels of personal resilience and emotional intelligence.

Working with a wide variety of people, the ability to build relationships based on trust, understanding and mutual respect is essential. Importantly, you should also be self-disciplined, systematic and methodical and solutions focused whilst also responding to the unpredictable demands on the service.

You will need to demonstrate the ability to lead and develop the growing team of KCC coroner service staff, participating in recruitment, training and regular supervision and performance monitoring, experience of project management, service improvement initiatives and supporting a team through change will also be important.

The role is full time and based in Maidstone but the ability to travel across Kent and Medway in a timely manner is also required. Office hours are Monday to Friday 9am to 5pm but you will also need to attend training or provide advice and support when required outside of these hours and participate in the duty manager rota.

In return, Kent County Council offers a first-rate package for employees including access to the Local Government Pension scheme and continuing professional development, along with regular supervision to enable you to confidently progress in your career.

IMPORTANT

A cv is not required and will NOT be reviewed as part of the selection process, please provide all relevant information on the on-line application form

In your Reason for Application please answer the four mandatory questions:

Q1  Tell us about your reasons for applying for this role (maximum 150 words)

Q2  Using an example, please tell us about how you are able to be personally resilient under sustained pressure, describe the strategies you use (maximum 150 words)

Q3  Please describe a situation and the outcome where you were able to balance empathy with the need to make a decision within a short deadline, in a complex and or challenging situation (maximum 250 words)

Q4  With reference to your work experience tell us what you like most AND like least about the role of an operational manager. Please include your reasons in the answer (maximum 250 words)

Please use your answers including relevant (different) examples to the questions below to demonstrate how your experience, skills and qualities make you a suitable candidate for this role. Please note that these questions are mandatory and your answers are the first element of formal shortlisting.

As part of the recruitment process, shortlisted candidates will be required to attend a virtual assessment centre on Thursday 5th August.

Candidates invited for interview will be required to complete an on-line assessment which will be validated by 90 minute (maximum) phone call.

Interviews will be held on 1st, 3rd or 6th September, date(s) to be confirmed.

Contact Details

For further information on this role please contact Belinda Hooker, Coroners Office Manager (operations). Belinda.Hooker@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.