Complaints Advisor

Role Responsibility

We are seeking a full time Complaints Advisor to join the small team working across the County managing complaints and enquiries for Adult Social Care. This is an exciting opportunity for someone to be part of a busy team full of variety and challenges. 

The role includes managing a caseload of complaints and enquiries to ensure they are dealt with appropriately and consistently within the statutory timescales.

We are looking for someone with excellent interpersonal and communication skills to liaise with managers and complainants to ensure responses meet the required standards. You will ensure that the procedure is appropriately followed, and that an understanding and empathetic approach is adopted.  The successful candidate will also possess good grammar and literacy skills, as well as a good understanding of IT systems such as Word and Excel and the ability to navigate databases. 

This is an opportunity to ensure feedback from the public helps to shape how we deliver services.

Please ensure your application states clearly how you meet the requirements of the role and that all sections are completed; we will not consider applications that do not demonstrate how they meet the job description and personal specification in the 'how you meet the requirements of the role' section.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Based at Invicta House in Maidstone with home working.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

Debra Davidson 

Debra.davidson@kent.gov.uk 

03000 415627

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.