Client Financial Services Senior Officer

Role Responsibility

We are looking for the right person who shares our passion to deliver excellent service and to ensure we put the customer at the heart of everything we do.

As someone who shares our ambition to deliver an excellent quality service and who is prepared to take on new challenges, you’ll want to discover the opportunities we can offer you at Kent County Council.

We are looking for a dynamic and reliable individual to join our busy and developing Client Financial Services Function. To thrive in this role you will be customer focused and always looking to reach a positive outcome for our clients. You will be proactive, flexible and be able to adapt to new ways of working.

You will be working in a role that requires you to provide support to adults that receive a chargeable, care and support service, arranged by Adult Social Care to access and claim welfare benefits, via home visits and telephone based appointments. You will provide expert advice, assist with the completion of the relevant claim forms, and challenge decisions on benefit awards via the appeal and tribunal process.

You will be pivotal in providing high quality advice and accurate information by telephone, in writing and in person. You should have knowledge and experience of the Department for Works and Pensions, welfare benefits. You will be working in a busy target driven Finance environment responding to constant change.

We encourage development of our staff and this role gives an opportunity for a wide scope of learning. The right behaviours and attitudes are as important to us as the skills you bring to the job.

If you want to work in a place where you can represent our values, so we achieve the best for our clients, please apply..

For Recruitment Purposes: In order to be shortlisted for this job please demonstrate in your application how you meet the Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service..

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For more information about the role, please contact Tracy Isaacs on 03000 410817 or 

Lisa Bing on 03000 410687

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.