Client Financial Services Officer

Role Responsibility

Client Financial Services implement policies and legislation associated with the financial requirements of supporting clients known to Social Care. Our aim is to ensure that all processes associated with Client Financial Services are administered and developed to deliver maximum benefit for the authority and meet its statutory requirements. We provide specialist financial advice to support clients in relation to their financial assessment, calculated contribution and payment for the services they receive.

We have an exciting opportunity for you to join our growing team in an environment of pressure and constant change. We are looking for the right person to deliver excellent service and to ensure we put the customer at the heart of everything we do.

To thrive in this role you will be numerate, customer focused and always looking to reach a positive outcome for our clients. You will be proactive, flexible and be able to adapt to new ways of working

Working within a team of Client Financial Services Officers you will be responsible for assessing the financial affairs of clients who are eligible for community, residential and personal budget services to determine their ability to contribute towards the cost of the care provided in line with the Care Act 2014. You will be pivotable in providing high quality advice and accurate information by telephone and in writing. You would ideally have knowledge and experience of the welfare benefit entitlement, however full training in all aspects of the role will be provided. You will be working in a busy target driven Finance environment.

In the new working climate, you will mainly be working from home but your base will either be Broadstairs or Maidstone.

In return, Kent County Council offers a first-rate package for employees including access to the Local Government Pension scheme and continuing professional development, along with regular supervision to enable you to confidently progress in your career.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification

Important

Candidates MUST answer the four questions as listed below within your reason for application

Q1 Tell us about your motivation for applying for this particular role and what being successful in your application would mean for you (maximum 200 words)

Q2. Please describe how your skills, knowledge and experience could be applied to this unique role, using an example please describe your experience in the delivery of Customer Service success (maximum 200 words)

Q3. Using an example, please tell us how you maintain personal resilience and how you deal with change (maximum 200 words)

Information for applicants

Please read the job description with role profile and person specification attached.

Interviews will be held on 12th and 13th October 2022

A CV is not required and will NOT be reviewed as part of the selection process, please provide all relevant information on the on-line application form

The first element of shortlisting is to review your answers to the 3 specific questions listed. In order to progress you must answer and pass each question in sequence. Please use your answers to set out how you match the criteria in the person specification or how your skills, knowledge and experience can be transferred to the role as advertised.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information regarding this role, please contact:

Emily Davis on 03000 412490  or Lisa Bing on  03000 410687

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.