Client Financial Services Officer

Role Responsibility

We are looking for the right person who shares our passion to deliver excellent service and to ensure we put the customer at the heart of everything we do.

As someone who shares our ambition to deliver an excellent quality service and who is prepared to take on new challenges, you’ll want to discover the opportunities we can offer you at Kent County Council.

We are looking for a dynamic and reliable individual to join our busy and developing Client Financial Services Function. To thrive in this role you will be customer focused and always looking to reach a positive outcome for our clients. You will be proactive, flexible and be able to adapt to new ways of working.

The Financial Assessment Teams conduct Financial Assessments for those clients receiving a chargeable service relating to Adult Social Care. The Financial Assessment is a means test; the outcome of the Financial Assessment will determine whether a client is required to contribute towards the cost of their care which will be collected via a Kentcare Invoice. They also provide expert advice and assistance with matters relating to welfare benefits and complete financial reconciliations and analyse and interpret financial data.

You will be pivotal in providing high quality advice and accurate information by telephone, in writing and in person. You will be working in a busy target driven Finance environment responding to constant change.

We encourage development of our staff, and this role gives an opportunity for a wide scope of learning. You will be supported to gain new skills and experience to equip you to develop within the Client Financial Services Function.

The successful candidate must share our passion to deliver an excellent service and to ensure we put the customer at the heart of everything we do.

The right behaviours and attitudes are as important to us as the skills required to fulfil the role.

If you want to work in a place where you can represent our values, so we achieve the best for our customers, please apply.

The role will be based either at St Peters House, Broadstairs or Invicta House, Maidstone, but please note that the successful post holders will be able to work mainly from home.

For Recruitment Purposes: In order to be shortlisted for this job please demonstrate in your application how you meet the Person Specification.

Please note interviews will be held on the 18th and 19th July 2022

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification

Contact Details

Emily Davis 03000412490

Leigh Gilpin 03000 410770

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.