Client Financial Services Officer

Role Responsibility

We are looking for a suitable candidate to fill a temporary (6 month), full time posts as a KR7 Client Financial Services (CFS) Officer in the Client Financial Services Function within one of the three Assessment Teams. Please see attached job description and further information about the teams within Client Financial Services. These roles will be based at St Peters House, Broadstairs or Invicta House, Maidstone, but please note that the successful post holders will be able to work mainly from home.

We are looking for the right person who shares our passion to deliver excellent service and to ensure we put the customer at the heart of everything we do.

As someone who shares our ambition to deliver an excellent quality service and who is prepared to take on new challenges, you’ll want to discover the opportunities we can offer you at Kent County Council.

We are looking for a motivated and reliable individual to join our busy and developing Client Financial Services Function. To thrive in this role, you will be customer focused and always looking to reach a positive outcome for our clients. You will be proactive, flexible and be able to adapt to new ways of working.

Working within a team of Client Financial Services Officers you will be responsible for assessing the financial affairs of clients who are eligible for community, residential and personal budget services to determine their ability to contribute towards the cost of the care provided in line with the Care Act 2014. You will be pivotal in providing high quality advice and accurate information by telephone and in writing. You should have knowledge and experience of the Department for Work and Pensions welfare benefit entitlement. You will be working in a busy target driven Finance environment responding to constant change.

We encourage development of our staff, and this role gives an opportunity for a wide scope of learning. The right behaviours and attitudes are as important to us as the skills you bring to the job.

If you want to work in a team where you can represent our values, so we achieve the best for our clients, please apply.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

Leigh Gilpin 03000 410770(CFS Team Manager, Assessment Team – Non Residential).

Emily Davis 03000 412490 (CFS Team Manager, Assessment Team – Residential).

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.