Client Financial Services Officer

Role Responsibility

We are looking for the right person who shares our passion to deliver excellent service and to ensure we put the customer at the heart of everything we do.

As someone who shares our ambition to deliver an excellent quality service and who is prepared to take on new challenges, you’ll want to discover the opportunities we can offer you at Kent County Council.

We are looking for a dynamic and reliable individual to join our busy and developing Client Financial Services Function. To thrive in this role you will be customer focused and always looking to reach a positive outcome for our clients. You will be proactive, flexible and be able to adapt to new ways of working.

Working within a team of Client Financial Services Officers you will be responsible for assessing the financial affairs of clients who are eligible for community, residential and personal budget services to determine their ability to contribute towards the cost of the care provided in line with the Care Act 2014. You will be pivotable in providing high quality advice and accurate information by telephone and in writing. You should have knowledge and experience of the Department of Work and Pensions welfare benefit entitlement. You will be working in a busy target driven Finance environment responding to constant change.

We encourage development of our staff and this role gives an opportunity for a wide scope of learning. The right behaviours and attitudes are as important to us as the skills you bring to the job.

If you want to work in a place where you can represent our values, so we achieve the best for our clients, please apply.

For Recruitment Purposes: In order to be shortlisted for this job please demonstrate in your application how you meet the Person Specification.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

Lisa Bing - Client Financial Services Team Manager - 03000 410687

About the Company

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.