Case Officer - Quality & Standards Team

Role Responsibility

We have an exciting opportunity for a Case Officer to join the Quality and Standards Team, in a role with a difference!

Please note that this is a full time, fixed term contract until the end of March 2026.

As a Case Officer working alongside people with a wide range of additional care and support needs you will be responsible for co-ordinating and conducting service and Statutory reviews of care and support provision

These will be completed by viewing supported living houses holistically which can provide a clearer overview of where needs can be met creatively.

In addition, the Quality and Standards Team are starting to explore how a similar model can be utilised when reviewing residential provision which will enable full oversight of how people are supported with core hours and additional direct support where needed.

We are looking for a person who will:

• Inspire and create partnership working.
• Can evidence person centred practice and leadership.
• Encourage conversations that will promote further independence for those we support.
• Embrace challenge and change.
• Use a wide range of knowledge to support the team in ensuring we are achieving the best outcomes for both the individual and KCC.

This will be a fast-paced environment with people that are committed and confident, if that’s you then apply. 

The Quality and Standards team work across the whole of Kent requiring applicants to be able to travel a large geographical area on a regular basis.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information regarding this role, please contact:

Helen Francis, Team Manager - 03000 412740

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

KCC is transitioning to a new pay structure from 1st April 2025.  More details can be found here - Pay - Jobs & Careers - Kent County Council 

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.