Case Officer - Operational Support Service

Role Responsibility

An exciting opportunity has arisen for a Case Officer role within the Operational Support Services, Adult Social Care. The role is full time for a 6 month fixed term contract.

Working in the Operational Support Service you will have a varied caseload, your involvement with a person will ordinarily be as an additional worker role, the key worker role will be open to a Practitioner in the Operational Team.

The successful candidate must be able to travel on occasions, as meetings are held at different sites across the County.

It is important to note, that your role will involve you visiting people in their own home. 

This role is subject to holding a Full UK Driving Licence – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability.”

Your caseload will consist of, but not limited to the following areas of specialism:

• Protection of Property including care of pets
• Arranging a Deputyship Order on behalf of a person
• Arrangements of a funeral and finalisation of a person’s estate when there is no known next of kin or relative.
• Co-ordinating funding arrangements for care fees when a person is subject non-discretionary funding from the Council. 

We are looking for someone who can think on their feet and find solutions to problems that may arise.  You will need good IT skills and a great attention to detail along with the ability to meet tight deadlines. You will be working with a variety of databases and computer systems which full training will be given. You will also need knowledge of confidentiality and data protection procedures. 

You will be given regular supervision, support, and training to develop yourself within the role. The post holder will need to be flexible and innovative, bringing a range of skills and experience to support you in this role.  

We are offering a hybrid model of working which is both a mix of home working as well as utilising space in the KCC offices. Office hours are required Monday to Friday between 9.00am until 5.00pm

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

An internal secondment will be considered by agreement of the line manager.

Contact Details

For more information please contact:

Helen Francis  - helen.francis@kent.gov.uk

03000 412740 

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.