Business and Stakeholder Liaison Officer (BASLO)

Role Responsibility

The KCC Transportation Department has recently been restructured and this has opened up various exciting opportunities to work within the Road Safety and Active Travel (RSAT) Team. We are looking for an organised and proactive business and stakeholder liaison officer (BASLO) to work within a very busy active travel team working on a variety of projects. You will be representing Kent County Council in the community and will be expected to deliver excellent customer service to the residents of Kent. The role forms part of a cross cutting team to investigate, design and deliver highway improvement schemes focusing on active travel particularly and working with all stakeholders such as Kent County Council members, district and parish councillors and the local communities as well as with colleagues within other teams.

Key aspects of the role will be to support the 3 main teams making up the Active Travel Team which are an infrastructure team concentrating on bidding for funding, design, delivery and supervision of projects, an interventions team which  develop innovative active travel measures/policies/strategies working closely with the community and a safer active journeys team who champion the development of training and promotional initiatives aimed at vulnerable road users including cyclists and pedestrians.

You will be required to help respond to customer enquiries, provide financial support and assist with the communication of projects. 

There is a requirement to present active travel in a positive light to the public and of course our internal customers and members. The role requires strong communication skills, a high level of professionalism and the ability to work closely with other team members to ensure customer response deadlines are met.

The role will be a full-time position on a 37 hours per week contract (Mon-Fri). However, for the right candidate part time hours may be acceptable in a job-sharing arrangement. Candidates would be able to utilise hybrid working with a mixture of working from home and the office. The office base would be either the Ashford or Aylesford KCC Depot which can be agreed with the successful candidate(s). Access to your own transport would be advantageous.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

Please direct any questions about the post to Jamie Watson – Senior Programme Manager – Active Travel Jamie.watson@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.