Business Support Officer

Role Responsibility

Fixed Term: 8 months

Countywide Services (part of Integrated Children’s Service) are recruiting for two fixed term Business Support Officer positions, one within our Youth Justice Team and the other for the Adolescent Response Team (ART). This is an exciting opportunity to work within either our Youth Justice Team or ART, where you will provide administrative support to assist in the smooth running of our service. But, before we get to the job specifics, we’d like to put our cards on the table and outline our offer.

The essentials:

• A starting salary of £20,595 with performance related pay increases
• Option to enrol in the Local Government Pension scheme with KCC contributions  totalling 21.3%
• 25 days paid annual leave per year (rising to 28 after 5 years service) + bank holidays + a concessionary day
• A range of flexible leave options to help you manage your work/life balance such as Carers leave, Maternity leave, Personal Leave, Timeout/career break, Study leave, Religious observance
• Flexible working – work from home or office as required and we’ll provide you with the kit needed to work remotely
• Staff discounts on a range of leisure products and services through our Kent Rewards programme  

Our working culture:

“Making Kent a County that works for all children” – is our Mission Statement and we embed this in everything we do as a team, even if as administrators we don’t always work with and engage with our service users directly.

Countywide Services support a range of front-line teams across Youth Justice, Adolescent Social Work and School Attendance & Inclusion – naturally with such a broad spectrum of provision, we place a big emphasis not only on your initial induction but also your continued professional learning and development. When you join us you’ll receive:

• A bespoke induction plan specific to your role + access to the ICS training directory
• Regular supervision/1-1s with your line manager
• A Personal Development Plan used to map out your training, development and career  objectives for the year ahead
•  Access to accredited learning such as level 3/4/5 apprenticeships in Administration, Operational Management, Project Management or Customer Service
• Membership to a dedicated Microsoft Teams page for ICS Business Support which is used as a forum for colleagues to share ideas, best practice and answer queries
• Access to a range of KCC staff groups providing support and development opportunities to staff across our diverse workforce

Who are we looking for?

Some experience and skills in line with those outlined within the JD, however we are more concerned with your potential and aptitude for learning.

If you’re passionate about helping to improve the outcomes of the children of Kent, if you’re a quick learner and able to work at pace, we’d love to hear from you.  

We require someone with excellent organisation and communication skills, who can proactively manage a workload whilst responding to urgent requests and deadlines. You will need to have strong administrative and IT skills, being able to collate and manage data. You will need to have a confident manner in liaising with the public and professionals, acting as an initial point of contact for our service. We are passionate and concerned about your potential and aptitude for learning and are willing to build on any skills necessary.

You will have an allocated base, however remote working can be expected for these roles. 

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

The post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information about these roles, please contact:

Lucy Trebilcook - Business Support Lead - lucy.trebilcook@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.