Business Support Officer

Role Responsibility

About the role

Are you organised, proactive and motivated, with a passion for supporting services that make a real difference to people’s lives?

Kent Enablement at Home (KEaH) supports adults across Kent to regain independence, confidence and daily living skills following illness, hospital admission or changes in circumstances.

Our Business Support Officers (KSC) play a vital role in ensuring the smooth running of the service, providing essential administrative, care co‑ordination and operational support to frontline Enablement teams.

This is a varied and fast‑paced role, ideal for someone who enjoys working collaboratively, managing competing priorities and supporting both professionals and people who use our services.

What you’ll be doing

As a Business Support Officer within KEaH, you will:

• Provide high‑quality administrative and business support to Enablement operational teams
• Support care co‑ordination activity, helping to ensure the timely and accurate allocation, tracking and updating of enablement visits
• Act as a key point of contact for professionals, partner agencies and people using our services
• Manage telephone enquiries, shared mailboxes and service correspondence
• Record, update and maintain accurate information across multiple IT systems
• Coordinate meetings, prepare agendas and produce notes where required
• Assist with financial and monitoring processes, including audits and routine data checks, in line with established procedures
• Work closely with colleagues to support safe, effective and responsive service delivery

What we’re looking for

We’re looking for someone who:

• Is organised, reliable and has strong attention to detail
• Can manage a varied workload, work effectively under pressure and prioritise competing demands in a fast‑paced environment
• Communicates clearly and professionally with a wide range of people
• Is confident using IT systems, or willing to learn new digital tools
• Understands the importance of accuracy in care co‑ordination and record‑keeping
• Works well as part of a team and is flexible in response to service needs

Experience in business support, administration or a care‑related environment is desirable, but training and support will be provided.

Why join Kent Enablement at Home?

• Be part of a valued Adult Social Care service that supports independence and wellbeing
• Join a friendly, supportive and collaborative Business Support team
• Develop your skills and experience within Adult Social Care
• See the direct impact of your work on service delivery and outcomes

Additional information

• This role is considered a customer‑facing position
• Kent Enablement at Home operates between 6am and 10pm, Monday to Sunday
• A variety of full‑time and part‑time shift patterns are available, and we will explore flexible options where possible to support different working needs, including core hours and out‑of‑hours working
• Office locations across the county available including - Worrall House, Sessions, Kroner, Gravesend Civic Centre & Sittingbourne (Avenue of Remembrance, Swale Local Office)  
• Working hours, contractual basis and patterns of work will be discussed at interview, in line with service requirements
• Appointment is subject to the usual pre‑employment checks

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For more information please contact:

Sophie Prowse, Senior Business Support Lead - sophie.prowse@kent.gov.uk

Alison Grimmett, Business Support Lead - alison.grimmett@kent.gov.uk

Chloe Musk, Business Support Lead - chloe.musk@kent.gov.uk

Amber Fleming, Business Support Lead - amber.fleming@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.