Business Support Officer

Role Responsibility

Fixed Term Contract for 18 Months

Are you an organised, proactive, and driven professional looking for a new challenge? Do you thrive in fast-paced environments, enjoy problem-solving, and have a knack for keeping things running smoothly? If so, we want you to be part of our friendly team!  

At Kent County Council, we believe in fostering a culture of collaboration, innovation, and excellence. We are searching for Business Support Officers who will play a pivotal role in helping our organisation operate efficiently and effectively.  

You will be joining the newly formed Adult Social Care and Health Business Support Division, which has around 300 business support professionals that deliver support to our frontline services empowering our residents to live their lives the way they want to.  

We believe the importance of supporting people to be involved in everyday activities, make choices and feel part of their communities, or not, as anyone has the right to do, in a way that suits them.

The primary function of the Adult Social Care Connect and Safeguarding Hub Business Support role is to ensure proper recording and assignment of various types of activities received through the service's mailboxes, assisting the service's operation effectively. This role involves loading activities arriving in the Adult Social Care Connect mailboxes and Safeguarding Hub mailboxes.

What you'll be doing:

• Acting as a point of contact; assessing and resolving telephone queries, mailbox monitoring and production and distribution of correspondence and documentation.
• Coordinate a range of meetings, including production of agendas, taking and producing minutes.
• Data entry into a range of systems, resolution of queries and input into development of monitoring processes.

This is to give you a flavour of what you will be doing. We are a wide-ranging division, with opportunities to get involved in lots more.

Why you’ll love working with us:

• A collaborative culture – we believe in team work, and you’ll have the opportunity to work with departments across the Council, making a meaningful difference every day.  
• Room to grow – whether you’re looking to build on your existing skills or take on new challenges, we offer plenty of opportunities for growth and development.  
• Exciting challenges – each day brings new challenges and opportunities to problem-solve, innovate, and make a difference in our fast-paced environment.  
• Supportive environment – we’re a friendly, dynamic, and inclusive team that values everyone’s contribution.  
• Great employee benefits – from a generous contributory pension scheme and 28 days annual leave, plus bank holidays to the Kent Rewards scheme which provides discounts from over 1,200 national and local retailers and Cycle2Work scheme.

 What you’ll bring:

• Proven experience in business support, administration, or a similar role.  
• Excellent organisational and multitasking skills.
• Strong communication abilities, both written and verbal.  
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and other office software.  
• Ability to work independently and as part of a team, with a proactive attitude and a passion for problem-solving.
• A positive, can-do mindset with a commitment to delivering high quality work.  

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. 

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information on this role, please contact:

Caroline Chapman (Caroline.Chapman@kent.gov.uk) 

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.