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Business Support Officer - Adolescent Response Team

Role Responsibility

An exciting opportunity has arisen to join Kent County Council as a Business Support Officer within our Adolescent Response Team (ART), providing administrative support to assist in the smooth running of our service.

This is a full-time vacancy for a fixed term until 26th July 2024. This role is based at Invicta House (ME14 1XQ) and is a countywide role. Whilst there will be a need for office working and travel to support the various meetings and functions of the team, we can offer a flexible mix of office base and home working arrangements for this role. You will be provided with a laptop and home working equipment to facilitate this flexible approach.   

We are looking for someone who has an interest in Adolescent Services and is self-motivated with a calm and organised approach, alongside excellent communication skills.

Regular duties include:

  • Liaising with professionals from different agencies.
  • Organising and minuting regular Complex Adolescent Harm Meetings (CAHM) and District Contextual Safeguarding Meetings (DCSM).
  • Accurately recording on case management systems.
  • Purchasing resources and processing expenses for the team.
  • Organising weekly shift rotas.
  • Daily mailbox monitoring (dealing with queries from partner agencies, as well as your team).
  • Data analysis and tracking referrals via spreadsheets.
  • Managing your diary effectively and being available throughout the day to support the team with any queries or requests.


You will be working in a fast-paced and demanding environment, providing invaluable professional support to Adolescent Response staff across the county. Qualities we are looking for in candidates include proficiency in Microsoft applications (Word, Excel, Outlook, and Teams), excellent organisational skills, ability to prioritise and proactively manage your workload whilst responding to urgent requests and deadlines. Having pride in your work, strong IT and administrative skills, and an aptitude for learning are integral to this role.

The work is varied - you will be expected to deal with a wide range of issues and work collaboratively with colleagues, sharing duties as required throughout the team. The ability to produce accurate minutes which are of a highly sensitive nature and experience of finance and processing payments would be essential in the role.

If you are interested in this role and are passionate about making Kent a county that works for all children, we’d love to hear from you!

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information on this role please contact Faye Bradley 03000 410692 or

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.


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