Business Support Coordinator

Role Responsibility

Do you have a background in Administration or Business Support? Do you have a passion for helping people? Do you enjoy working in fast paced roles? Are you organised, able to prioritise and meet multiple deadlines simultaneously? 

If so, we would love to hear from you, we have an opportunity to join a friendly, dynamic, and supportive team.

As an Business Support Coordinator for Short Term Pathways Team & Occupational Therapy Team, you will be responsible for providing telephone and face to face support to our staff that work in the community, service users and their families, dealing with enquiries and information that is sensitive, undertaking timely accurate recording on multiple different bespoke systems. You will be part of a team that works collaboratively with internal and external partners and focuses on promoting a person’s independence following their discharge from hospital as well as ongoing occupational therapy.  

To succeed in this role, we are looking for someone who has: 

• An empathetic caring approach, with the ability to remain emotionally resilient 
  • A flexible approach, with the ability to embrace change and support new ways of working
  • Excellent organisational skills, ability to prioritise workload and work well under pressure 
  • Brilliant interpersonal skills and experience of working with people and challenging situations. 
• Knowledge and understanding of computer based systems
• Willingness to learn and a proactive approach to their own development 
• Ability to travel to and work within Kent County Council offices

In return we can offer you: 

• A detailed induction and training programme, with an ongoing plan for development
• 27 days annual leave (rising to 29 with 5 years service) + bank holidays 
• Generous contributory pension scheme 
• Access to Kent Rewards, offering discounts across a wide variety of retailers and services

This post is a full time position 37 hours per week and working hours are 08:30 - 17:00 Monday to Friday. Kent County Council is a hybrid working company allowing staff the flexibility to work across a number of offices alongside working from home, for this role there is a requirement to work from an office base a minimum of 2 days per week once their initial training and induction period is completed, during induction there will be a requirement to work from an office more than twice per week.

If the demands of the service change, there may also be an expectation for you to work weekends and bank holidays and this would be on a rota basis and paid at an enhanced rate. However, the service does not currently require weekend or bank holiday working.

We value different skillsets and recognise that career paths are fluid. Whether you aim to manage your own team of people or really hone your specialist skills and become an expert in your area, the opportunity to follow your career goals is available at Kent County Council. 

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. Working, is our vision of the behaviours, attributes and attitudes. As a business we are committed to providing a flexible approach to when, where and how our staff work in line with our business needs. We encourage our staff to work in the way which best balances personal and work life – helping you achieve a great work life balance. 

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For any queries please contact Megan Barrett on 03000 411526 or Tara O'Connell on 03000 427286.

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.