Business Support Assistant - ICS Central Monitoring & Compliance

Role Responsibility

Integrated Children's Service Business Support are recruiting a Business Support Assistant to work within the Subject Access Request side of the Central Monitoring & Compliance team. Before we get to the job specifics, we’d like to put our cards on the table and outline our offer. 

The essentials:  

• A starting salary of £21,293 with annual performance related pay increases 
• Option to enrol in the Local Government Pension scheme with KCC contributions totalling 21.3% 
• 27 days paid annual leave per year (rising to 29 after 5 years of service) + bank holidays + a concessionary day  
• A range of flexible leave options to help you manage your work/life balance such as Carer's leave, Maternity leave, Personal Leave, Timeout/career break, Study leave, Religious observance 
• Flexible working – work from home or office as required and we’ll provide you with the kit needed to work remotely 
• Staff discounts on a range of leisure products and services through our Kent Rewards programme    

Who are we looking for?  

Ideally, you’ll have some experience and skills in line with those outlined within the Job Description. However, we are more interested in your potential and aptitude for learning.  

Your main day-to-day activities within the Integrated Children's Services SAR team include but are not limited to: 

• Monitoring a busy email inbox/phone line, and responding to enquiries in a timely manner. 
• Communicating with KCC's Records Management Service, ordering archive files and scanning them as necessary.  
• Providing support to teams one SAR referrals are received and liaising with KCC's Information Resiliency & Transparency team to pass on disclosures.  
• Using Adobe Pro to provide case holding teams with redaction support.  

Staff within Central Monitoring & Compliance play a vital role in supporting a range of front-line Business Support staff and practitioners across teams such as Children's Social Work, Youth Justice, Early Help Units, Children’s Centres, Adolescent Social Work and School Attendance & Inclusion – naturally with such a broad spectrum of provision, we place a big emphasis not only on your initial induction but also your continued professional learning and development.

When you join us you’ll receive: 

• A bespoke induction plan specific to your role + access to the ICS training directory  
• Regular supervision/1-1s with your line manager  
• A Personal Development Plan used to map out your training, development and career  objectives for the year ahead (and beyond)  
• Access to accredited learning such as level 3/4/5 apprenticeships in Administration, Operational Management, Project Management or Customer Service 
• Membership to a dedicated Microsoft Teams page for ICS Business Support which is used as a forum for colleagues to share ideas, best practice and answer queries  
• Access to a range of KCC staff groups providing support and development opportunities to staff across our diverse workforce 

If you’re passionate about helping to improve outcomes for the children of Kent, if you’re a quick learner with a fine attention to detail and an inquisitive mind, we’d love to hear from you.   

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

Please contact Business Support Lead, Emily Currington for more information or a chat about this job on 03000 418742 or email Emily.Currington@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.