Analyst Manager – Customer Voice (Qualitative)

Role Responsibility

This is a rare and exciting opportunity for a dynamic qualitative research expert to join KCC’s central analytics function. In this post you will help to ensure that qualitative insight makes a strong and timely contribution to the evidence-based decision making that is central to the way that KCC develops and improves its services.

Working as part of a multi-disciplinary analytics team, you will lead a small team of qualitative specialists. You will enjoy applying your technical skills in a way that impacts service and policy decisions. The post will suit a qualitative research practitioner with applied experience who is equally comfortable working with quantitative specialists on mixed-method projects as on dedicated qualitative work.

You will have a flair for working with clients to scope and lead research projects, be confident in communicating and engaging at all levels, with practical experience of developing, managing and executing qualitative studies in a public sector environment, drawing on range of approaches. You should be flexible in your approach and able to advise clients on appropriate methodologies. You will be able to generate compelling insight using your excellent report writing, presentation and communication skills.

As an employee of Kent County Council, you will receive training suitable to the role and to support your development, along with excellent benefits, including 28 days annual leave, membership of the Local Government Pension Scheme and flexible working.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Interviews will be held on 6th May 2022.

Contact Details

For an informal discussion please contact Rachel Tinsley (Performance & Analytics Manager) on 03000 416771 or Rachel Kennard (Chief Analyst) on 03000 414527.

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.