Account Administration Officer

Role Responsibility

An exciting opportunity has arisen for an Account Administration Officer within Exchequer Services. We are looking for someone who is financially astute with the ability to manage their workload effectively, dealing with multiple workstreams and priorities, possess excellent IT skills, along with excellent customer service aptitudes. You will need the ability to communicate with a range of people over the telephone and via our customer portal whilst working to deadlines.

The role has the possibility of working across two teams within Exchequer Services, Childrens Payments Team and Accounts Payable

The role involves administering and managing:

- Foster carers payments and mileage claims

- Kent Card payments

- Childrens Direct Payments

- Day Care Payments

- Reclaims and overpayments

- Support with Means Tests

- Processing invoices and payment requests

- Dealing with queries via email and telephone

You will have a good attention to detail, with proficiency in ICT systems (Microsoft applications, databases etc). As a service we use Liberi, Controcc, Oracle, LPS and customer based portal, for which full training will be provided.

We are focused on your drive, potential and aptitude for data and will provide comprehensive induction and training for the right candidate.

The post is full time, and currently hybrid working with a mix of home and office which is based in Invicta House, Maidstone.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

We politely request that all applicants state their interest, skills, and experience for this role (relevant to the job description) in the ‘How you meet the requirements of the role’ section of their online application form.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

For full details, please see attached job description/person specification.

Contact Details

For further information on this role, please contact:

Caroline Mill - caroline.mill@kent.gov.uk 

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.